Quality Systems Specialist

We seek an ambitious and passionate Quality Systems Specialist to join our team and take an active role in the implementation, maintenance and continuous improvement of the Company’s Management System, the monitoring of customer complaints and related corrective actions, and the ongoing compliance with applicable certification standards and quality requirements.

The position is full-time and forms part of the Quality Assurance Department, reporting directly to the Chief of Quality & Compliance. The role requires strong organizational and communication skills, attention to detail, discretion, ownership and the ability to manage multiple priorities effectively.

Responsibilities

• Create and update Management System documentation, including policies, procedures, work instructions and related records.
• Implement and monitor the Company’s Management System in accordance with applicable certification standards.
• Prepare for certification audits and represent the Company during external audits.
• Plan and perform internal audits, identify non-conformities and areas for improvement, and coordinate CAPAs through to closure.
• Coordinate and manage sustainability, ESG and third-party assessment questionnaires and platforms.
• Manage customer complaints end-to-end, including recording, coordination, follow-up of corrective actions and verification of customer satisfaction.
• Coordinate and manage