Area Manager (Multiple Branches) - Beauty & Wellness

This is a great opportunity to join one of the country’s technology-advance and modern wellness companies.

Company Confidential

Industry: Health, Wellness & Fitness

Overall purpose and responsibilities of the role:

The Area Manager will oversee 7 branches in the north, ensuring strong operational performance, excellent customer service, and compliance with company standards. The role includes developing Branch Managers, managing inventory, and driving sales retention, customer satisfaction, and complaint resolution.

Duties and Responsibilities:

Responsible for the leadership in the North area of the business.

• Will oversee 7 branches. Each branch has approximately 10–11 employees.
• Oversee operations across the assigned branches, with responsibility for operational quality, staff performance, and sales targets.
• This includes coaching and developing branch managers/supervisors and actively growing their team capability.
• Liaise with facilities teams on equipment/connectivity escalations routed up from branch managers.

Responsible for the overall service delivery quality of all branches under their area.

• This includes customer experience, adherence to compliance and SOPs, incident escalation and reporting, and inventory management, as well as addressing recurring or escalated staff performance issues beyond the branch manage