Customer Advocate (Remote) - #35224

Company Profile:

Our client is a leading Australian digital marketplace with over 25 years of experience connecting buyers and sellers. The platform offers trusted tools—such as secure messaging, verified listings, and vehicle history reports—to make buying and selling vehicles easier and safer. Beyond cars, it also supports bikes, boats, caravans, trucks, and equipment, combining local market expertise with advanced technology to simplify transactions across the vehicles and machinery market.

Overall purpose and responsibilities of the role:

As a Customer Advocate, your primary responsibility is to provide the best experience possible to all of our customers. This experience comes through offering customers quality support and assistance across multiple channels, such as phone, email, web and live chat.

Duties and Responsibilities:

·       Tickets

o    Respond to tickets both quickly and in a professional polite manner

o   Resolve any customer issues efficiently and escalate to a Team Leader if required

o   Ensure you treat all customers with the same principle we use at Carsales, EnRICH

o   Be aware and prepared for fraudulent emails and advise Trust and Safety staff immediately

o   Be aware and prepared for em