Customer Service Lead - #35368

Company Profile:

Our client is a growing, values-driven fitness equipment company focused on delivering high-quality products and building long-term customer trust.

The company operates with a lean, remote team and a calm, execution-oriented culture. There are no unnecessary layers, no bureaucracy, and no excess meetings. Decisions are context-driven, and team members are expected to exercise strong independent judgment.

This is a high-trust environment. There are no multiple stakeholders or complex corporate hierarchies — the Founder is the primary decision-maker. The right candidate must be comfortable operating in a direct, context-rich, autonomy-heavy structure.

An exciting opportunity for a top-tier, high-autonomy Senior Executive Assistant to operate as a strategic force multiplier to the Founder, owning communication flow, safeguarding priorities, and driving disciplined execution in a growing, founder-led company built on long-term thinking and operational excellence.

Overall purpose and responsibilities of the role:

The Customer Service Lead is responsible for managing customer inquiries and resolving issues related to orders, shipping, returns, refunds, and product information through email and phone support. The role coordinates with shipping providers and warehouse teams to investigate delayed or lost shipments, arrange replacements and reshipments, process returns and refunds, and ensure acc