L2 Technician - #35272

As an L2/L3 Technician, you will play a crucial role in maintaining IT systems, accepting escalations, ensuring the systems run smoothly, and resolving issues that arise. Individuals in this role are problem solvers and ticket closers.

Duties and Responsibilities:

·        Resolve complex issues related to Microsoft systems and applications

·        Handle escalations from L1 support, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.

·        Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers

·        Resolve Issues: Troubleshoot and fix complex problems

·        Administer: Apply updates, manage backups, and ensure security

·        Support Projects: Assist with migrations and document changes

·        Azure Support: Manage Azure services and use PowerShell

·        Ensure Security: Maintain compliance and conduct audits

·        Collaborate: Work with teams and train junior staff

·        Improve: Enhance processes and stay current with techno