Senior Lead Dispatch Coordinator (IT) - #35296

Company Profile:

Our client is an IT solutions provider focused on supporting multinational companies operating in the Philippines. With extensive experience working with hundreds of clients across the US, UK, Australia, and Europe, they specialize in simplifying the complexities of IT procurement in the region. They offer a comprehensive range of IT products and services designed to support and streamline their clients’ operations locally.

They are looking for a skilled, driven, and motivated Senior Lead Dispatch Coordinator who has the aptitude to learn and be able to work independently and contribute significantly to their growth. You will join the Philippines-based team supporting a fast-growing American IT services company. You will help deliver and coordinate international IT field services, with the opportunity to shape processes and build the team as it continues to expand.

Duties & Responsibilities:

Team Leadership & Management

• Manage incoming same day, next day, and scheduled 2+ day service requests from assignment through completion

• Coordinate field engineers, technicians, subcontractors, and service partners based on location, availability, technical skillset, customer requirements, and service level objectives

• Manage active dispatch queues, priorities, scheduling conflicts, technician confirmations, check ins, escalations, and completion status

• Rev