Service Coordinator - WFH #35292

As a Service Coordinator, you will act as the primary point of contact between the Principal Consultants, clients, and

support staff and ensures that all team members are aware of their responsibilities and that tasks

are completed on time

Company Profile:

Our client is a US-based company and is a trusted IT partner, helping US-based small and medium-sized enterprises thrive since 1995. They specialize in delivering comprehensive managed IT solutions, freeing clients from IT burdens and empowering them to focus on core business objectives. Their dedicated team provides proactive support, innovative strategies, and customized solutions to drive growth and success.

As the company grows, they are looking for a Service Coordinator to act as the primary point of contact between the Principal Consultants, clients, and

support staff.

This career opportunity is perfect for those who aim to join a team committed to fostering strong relationships, high accountability, and collaborative teamwork

Duties and Responsibilities:

• Serves as first point of contact for help desk calls and service requests

• Ensure service standards and policies are being used on each ticket

• Thinks critically about assigning inbound tickets to the best team or person for that issue

• Proactively communicates with team members and clients to steer issues toward resolution