Senior Laytime Analyst

The Senior Laytime Analyst is a pivotal role within the Marcura Claims and can develop along two complementary paths depending on individual strengths and organisational needs. In both paths, the Senior Analyst carries greater responsibility than the Laytime Analyst grade and is expected to operate with a high degree of independence, professional judgement, and accountability.

The first path is a continued specialist track, where the Senior Analyst manages a caseload of standard to moderately complex cases — similar in nature to the Laytime Analyst grade — but takes on expanded responsibility within the team. This includes acting as a quality control reference point for junior colleagues, taking greater ownership of process adherence, and being entrusted with a degree of autonomous authority in managing day-to-day operational matters.

The second path introduces a limited client-facing dimension. Senior Analysts on this track may engage directly with customers on routine day-to-day matters — responding to straightforward queries, providing status updates, or handling standard operational communications. This is not full client relationship ownership; formal negotiations, disputes, and escalations remain the responsibility of more senior grades. Customer contact at this level is operational in nature and takes place within clearly defined boundaries.

In both paths, the Senior Laytime Analyst is an important contributor to team quality, serves as a developme