Team Lead, Customer Analytics, Shipping Services

Purpose of the Role

The Operative Team Lead, Customer Analytics, will ensure the day-to-day delivery of high-quality analytics, dashboards, and insights supporting DA-Desk, PortLog, and wider Shipping Services customers in Marcura. The role will have a significant element of direct production output The role manages a team of analysts, enforces data quality standards, and drives operational excellence across analytics workflows. This position acts as the operational backbone of the Customer Analytics function, translating internal and external business needs into analytics outputs that improve customer satisfaction, renewal readiness, and commercial decision-making.

Roles and Responsibilities:

1. Operational Delivery and Reporting Quality · Produce a high volume of customer-facing analytics outputs directly, including dashboards, port cost insight packs, monthly reports, and ad-hoc requests, ensuring accuracy and timeliness. · Act as the senior hands-on analyst in the team, handling the most complex reporting builds, data transformations, and deep-dive investigations. · Complete end-to-end production tasks—including data extraction, cleaning, modelling, visualisation, and narrative insight development. · Perform detailed quality checks on own work and team outputs, ensuring compliance with Marcura analytics standards.

2. Team Leadership and Workflow Management · Lead the team by example through active participation in daily production, espe