Ticketing & Customer Operations Assistant
Reporting to: Ticketing & Customer Operations Team
Dates: Early November to Early January
Hours: Full-time, 5 days per week. This role will include weekend and bank holiday working, with weekday days off as part of the working pattern. Working hours and days will vary in line with event requirements – please see further details below.
Location: Holborn, London
Role Description:
We are looking for friendly, organised and enthusiastic Ticketing & Customer Operations Assistants to join our winter events team.
Based in our Head Office, you will support customers across Hyde Park Winter Wonderland, Glide at Battersea Power Station and Windsor Great Park Illuminated, responding to enquiries and complaints by email and phone.
This is a fast-paced role that requires excellent communication skills, attention to detail and the ability to remain calm and professional when dealing with challenging or high-volume customer enquiries.
Key Responsibilities:
- Respond to all customer enquiries and complaints by email and telephone in a professional, friendly and timely manner.
- Provide accurate information about events, tickets, attractions, facilities, accessibility and event policies.
- Investigate customer complaints and liaise with relevant internal teams to establish the facts.
- Recognise wh
