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Posted 4w ago•Wellington

Customer Experience Associate

JuniorOn-site (Wellington)Salary undisclosed
Job Description

About Marloo

Marloo is building the AI partner for financial advisers. Advisers focus on clients while Marloo handles the rest.

They guide people through the most important decisions of their financial lives and the software built for them has never been worthy of that. We intend to build the company that changes it and to become the system every advice firm in the world runs on.

In under a year we have onboarded more than 1,000 paying firms across eight countries with almost zero churn. Revenue is growing 37% month on month on average. In May we raised a $10m seed led by Blackbird Ventures. Blackbird was the first and largest investor in Canva.

We are at an inflection point. Join now and you will help shape the future of advice.

The role

You will own the customer support inbox for your market with total autonomy and drive. Every adviser who reaches out receives a fast, accurate, and wonderfully warm response, with a daily mission to crush the queue to inbox zero. Do it well, and our best customers will celebrate you by name!

You'll join an ambitious, high-energy team that works hard, wins together, and has a blast along the way. At Marloo, CX isn't isolated to one department - our entire team is obsessed with custo

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