Customer Experience Lead
About Marloo
Marloo is building the AI partner for financial advisers. Advisers focus on clients while Marloo handles the rest.
They guide people through the most important decisions of their financial lives and the software built for them has never been worthy of that. We intend to build the company that changes it and to become the system every advice firm in the world runs on.
In under a year we have onboarded more than 1,000 paying firms across eight countries with almost zero churn. Revenue is growing 37% month on month on average. In May we raised a $10m seed led by Blackbird Ventures. Blackbird was the first and largest investor in Canva.
We are at an inflection point. Join now and you will help shape the future of advice.
The role
Customer experience is not just a function, it is part of why advisers choose us. Advisers have spent years with software that made them wait, so we answer in minutes, we go further than we need to, and we fix the root problem rather than the ticket. That is how we win firms, it is why churn is close to zero, and it is one of the reasons our best customers know the team by name.
You own CX globally. Today that is a team across London, New York, Sydney and Wellington a
