Customer Engineer

Mastra is hiring a Customer Engineer who operates at the intersection of production reality and core platform design.

This role blends forward deployment and core engineering. You will work directly with teams deploying agents in production and translate what you learn into improvements in the Mastra framework itself.

What You’ll Own

With Customers

• Collaborate directly with customer teams building real agent systems

• Design and implement agents alongside their engineers

• Improve reliability, eval strategies, monitoring, and scaling approaches

• Help teams move from prototype to durable systems

• Train and upskill customers to become Mastra experts

• Share patterns and best practices across accounts

When agents break or systems stall, you help make them stronger and more repeatable.