Customer Service Representative

The Importance of this Role

We're looking for a Customer Service Representative to be the voice of Matic! Your job is to keep our customers happy by providing top-notch service. You will work directly with customers over the phone to answer questions, resolve concerns, and ensure they stay with Matic for the long haul.

Responsibilities:

• Frontline Support: Provide expert service and guidance to our customers primarily over the phone, as well as email and text.
• Retention: Identify customers at risk of cancellation and use problem-solving skills to retain their business
• Value Articulation: Clearly articulate the Matic value proposition to reinforce why the customer chose us.
• Upselling: Offer other insurance products (bundling) to our customers where applicable to increase their coverage and value.
• Goal Achievement: Achieve team goals for productivity, quality, client satisfaction) and policy retention.

Our Expectations of an Inbound CSR:

• Save Attempt EVERY TIME: We requ