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Posted 2h ago•Boston

Software Engineering Manager/Tech Lead, Maven Voice

LeadOn-site (Boston)Salary undisclosed
Job Description

Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work, autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.

Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers, they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories.

The Position

We’re looking for an Engineering Manager/Technical Lead to help build Maven AGI’s Voice Agent platform.

Maven Voice enables enterprise customers to automate real customer conversations through AI agents that can understand intent in real time, respond naturally, handle interruptions, execute workflows, and seamlessly hand conversations off to human agents when needed.

This is a techn

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