Product Application Specialist - (CSR Guiding & Web Tension)

What is this role: A customer-facing role that combines order management with technical product support. The ideal candidate has mechanical aptitude and can help customers select industrial products, address application questions, and recommend solutions based on their equipment and operating needs.

Primary Responsibility: This position is responsible for customer liaison during system application specification, estimating, quote preparation, order review, and support after the sale.

 

Duties and Responsibilities:

• High level of quoting experience to provide the best customer service in the industry
• Strong mechanical aptitude with ability to provide conceptual solutions
• Provide the best customer service in the industry
• Cultivate an open communication environment
• Support the department head to meet and exceed company objectives in an efficient manner
• Provide product solutions to customer problems, manages all customer questions regarding technical applications, pricing, delivery, capabilities, etc.
• Selecting systems for customer specific applications. Requires meeting customer needs and interaction with othe