Collections Specialist

MaxMind (www.maxmind.com) is looking for a talented Collections Specialist to join our team. We help protect thousands of companies worldwide from fraud, screening over four billion online transactions each year, and we provide IP intelligence data to thousands more. In this role, you will play a key part in managing customer accounts receivable, driving timely collections, and partnering with customers to resolve billing and payment related questions. 

This is a full time remote position.

We welcome candidates to apply from anywhere in Canada. You must be eligible/authorized to work in Canada. 

 

Position Overview

 

As a MaxMind Collections Specialist, you will play an integral role in MaxMind’s cash flow management, ensuring proper payment from overdue customers. You’ll be right at the front lines, ensuring that overdue accounts remit payment. You’ll help them work through blockers delaying payment. You will also be answering customer questions, receiving POs, and working with customer invoicing portals to ensure a smooth payment process. This position requires you to approach your work with an inquisitive and independent mindset. There are no scripts to read from here at MaxMind. All of our customers receive authentic, case-by-case analysis from well-trained, well-informed associates.

 

Our salary range for the Collections Specialist role is $50,000 - $60,000 CAD, with specific offers dependent upon skills and experience. See more about benefits and compensation below.

 

Responsibilities

 

You don’t need to know how to do all of the things below when you join, but you should be willing and able to learn how to perform these and a variety of other important tasks. You’ll be trained and supported by others along the way. Our accounting team is a tight-knit group, and we’ll make sure you always have the resources you need to get things done properly.

 

• Direct communication with our business customers via email, video call, and phone as necessary

• Independently initiate contact with customers to collect payment on overdue accounts

• Collaborate with the rest of your accounting team and our operations team on a case by case basis to resolve customer issues that may be blocking or delaying payment

• Research and find additional customer contacts to replace expired or otherwise nonresponsive contacts

• Monitor and manage customer PO schedules to ensure all POs are received in a timely fashion to avoid delayed payments

• Work with customer invoicing portals to submit MaxMind invoices for payment

• Maintenance and creation of collection-related internal documentation

You will know you are a strong candidate for this position if you have.

• Excellent communication skills, including the ability to speak, type, and write clearly and professionally

• The ability to think and verbally discuss issues on the fly

• A natural inclination toward working with customers

• The ability to resolve potential conflicts in a professional manner

• A comfort with working independently, tracking and staying on top of a list of tasks