Microsoft Dynamics 365 System Administrator

Essential Duties and Responsibilities 

Dynamics 365 Administration and Reliability 

• Administer Dynamics 365 Finance, Supply Chain Management, and Warehouse Management configurations, workflows, system parameters, and approved application settings. 

• Monitor application health, batch jobs, recurring processes, and system performance; investigate failures and coordinate timely resolution. 

• Manage incidents and service requests, prioritize issues based on operational impact, and communicate status and resolution to affected teams. 

• Coordinate updates, releases, environment refreshes, and deployments with IT and implementation partners; maintain change records, test results, and recovery plans. 

• Manage configuration changes across development, test, and production environments using documented approval and release procedures. 

Warehouse and Inventory Systems Support 

• Support receiving, putaway, replenishment, inventory transfers, cycle counting, picking, packing, and shipping processes in Dynamics 365. 

• Support order planning, wave processing, order release, warehouse work creation, and mobile device workflows in partnership with warehouse operations. 

• Maintain approved warehouse setup, including locations, location directives, work templates, wave templates, item tracking, and inventory s