Operations Team Leader
Company Description
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
We are seeking an enthusiastic and driven individual to join our team. This is a fantastic opportunity for someone seeking to work within a dynamic and growing organisation.
Job Description
Reporting to the Operations Manager, you will lead the day-to-day operations of key service delivery teams, ensuring productivity, service standards and business objectives are achieved.
You will use operational data, workforce planning and reporting insights to identify opportunities, improve processes and drive measurable business outcomes.
Key Responsibilities
- Lead, coach and develop Customer Service, Administration and Reception teams
- Monitor and improve team performance, productivity and service delivery outcomes
- Manage workforce planning, resource allocation and operational capacity
- Leverage Power BI and operational reporting to support data-driven decision making
- Drive conti
