Member Services Specialist

Position Summary

Medical Guardian is seeking compassionate, service-oriented Member Services Agents to join our Member Experience team. This role is part of a newly unified Member Services organization, bringing together engagement, wellness, and enrollment functions into a single, coordinated model.

Member Services Agents are responsible for executing proactive, data-driven outreach campaigns designed to improve member engagement, close care and experience gaps, and ensure members fully understand and utilize their Medical Guardian services.

Through personalized, education-based conversations, agents will support members and caregivers, reinforce the value of the service, and introduce relevant value-added offerings that enhance safety, connectivity, and overall outcomes. This role balances member experience, retention, enrollment and service adoption, ensuring every interaction is both meaningful and impactful.

Key Responsibilities

• Execute outbound and inbound campaigns to support engagement, retention, and enrollment
• Educate members and caregivers on device usage, services, and best practices
• Identify and address barriers to engagement and consistent device usage
• Introduce and recommend additional services based on member needs and eligibility
• Support members with enrollments, account updates, and general questions
• Deliver empathetic, high-q