Customer Success Manager, Medical Affairs
Role Overview
Our Customer Success team champions the needs and voice of our customers. The team advises and guides customers to ensure successful product launches, broad adoption, and continued business value from Medispend’s SaaS products. Reporting directly to the Director, Medical Affairs & Field Enablement, the Customer Success Manager, Medical Affairs, serves as a trusted advisor, project manager, consultant, and product expert, while acting as a key conduit for customer feedback and recommendations to internal teams.
We are seeking an experienced customer-facing professional who is passionate about building lasting relationships and contributing to customer success. This highly collaborative, product-savvy role is responsible for driving customer satisfaction and loyalty, supporting product adoption, and identifying opportunities to expand customer relationships.
Key Responsibilities
- Serve as the customer champion, front-line customer leader, and dedicated account owner for assigned customers, building strong relationships through proactive engagement and account management.
- Act as a product leader and trusted advisor, providing recommendations and leading effective customer presentations in virtual and face-to-face settings.
- Advocate for
