Implementation Manager

Role Overview

Reporting to the Director, SaaS Implementation & Service Delivery, the Implementation Manager is a client-facing, hands-on implementation professional responsible for delivering successful implementation solutions, and establishing the foundation for long-term client relationships. This role includes a diverse set of responsibilities and requires collaboration with all members of the Medispend team. The ideal candidate will be intelligent, attentive to detail, flexible and comfortable working in a fast-moving, entrepreneurial environment.

 

Key Responsibilities

• Manage client implementations from Project Kickoff through Production deployment
• Develop and maintain project plans, milestones, goals, deliverables, risks and critical dependencies in collaboration with both internal and client stakeholders
• Effectively communicate project updates and expectations to team members and management in a timely and clear fashion
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Facilitate client discovery and solution-design sessions, document decisions, and supported implementation approach within Medispend best practices
• Serve as primary solution lead a