Customer Success Manager

Customer Success Manager
Location: Hybrid in New York City (3 day in-office requirement)

Qualifications:

• 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role.
• 1+ years experience utilizing a CRM software system, Salesforce preferred.
• Experience in a scaled customer success environment, maximizing impact for a large range of clients through scalable motions executed at key moments in a customer’s journey.
• Proven ability to adopt new technologies and teach others effectively.
• Strong communication and sales acumen, with the ability to understand the true needs of the customer, helping them tap into the full value of Melio’s platform for their unique business.
• Takes an analytical, strategic approach to our customers’ success, constantly iterating to improve the whole customer experience.
• Excited to bring new processes and procedures to continue to develop the customer journey at Melio.
• Enjoys working cross-functionally with other teams across the organization on a diverse range of internal and customer-facing initiatives.
• Excellent time-management skills, as wel