Senior Customer Success Manager

About Mento

Mento is on a mission to increase human potential at a global scale and make people, and companies, more successful. We believe coaching is among the most effective tools to unlock transformational growth and continuous improvement, and we believe the future of coaching is human+ai.

We're empowering employees at the fastest growing companies, with 5x user growth and 3x revenue growth in the past year. Our partners include Anthropic, Gusto, Hims & Hers, Whatnot, 1Password, Brex, Vercel, and Cox Enterprises. We are a remote first company based in the US with $9.5M raised from leading VCs and angel investors.

About the Role

This is a senior, revenue owning role for someone who is comfortable running a book of business with little ramp. You will own a portfolio of 35 to 45 partner accounts representing $5M to $6M in ARR, our mid market to enterprise partnerships, end to end: implementation, utilization, renewal, and expansion. From day one you are the strategic point of contact for People and L&D leaders at some of the best companies in tech, accountable for retention and growth across the book.

This is not a support role and it is not a hold the line role. It is a strategic partnership role in a relational selling business. You will sit across the