Associate Clinical Director (Virtual Outpatient Program)

Job Summary:

Lightfully is seeking an Associate Clinical Director for a virtual PHP/IOP program. This role is responsible for the day-to-day management of the site’s clinical operations and program-level performance. This includes performance across clinical, team, growth, and financial objectives. 

Milieu management and consultation during business hours is a requirement of the role. 

Major Responsibilities:

• Upholds and maintains the vision, mission, and company values (i.e., Lightfully’s Shining Commitments).
• Leads site-level teams to achievement of goals in key areas of the business: 

Clinical

• Provides leadership and day-to-day management of the site’s clinical operations; leads team to achieve key clinical performance indicators.
• Ensures fidelity to the clinical model through supervision of clinical staff.
• Partners with other departments and corporate leaders to implement quality initiatives and clinical training.
• Achieves optimal client lengths-of-stay metrics, including facilitation of client admissions and transitions within levels of care.
• Works with Compliance to ensure safety and compliance with all governing bodies and internal policies and procedures.
• Responsible for client treatment experience at specific site.
• Oversees treatment team to ensure clinical excellence and the delivery of appropriate clinical interventions.

Financial

• Responsible for meeting monthly budget targets.
• Manages labor (adherence to labor model) and other variable expenses.
• Participates in monthly operating review for region, with executive leadership team.

Team

• Oversees hiring, performance management, and job leveling for site-level positions.
  • Provide support and coaching to employees. Other management activities include (but are not limited to):
  • Interviewing, hiring, goal development, onboarding and ensuring continuous training requirements and compliance items are met.
  • 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
  • Timely coaching and disciplinary action (delivery and documentation), as needed
  • Completing performance reviews for employees within company designated timeframes
  • Maintain employees’ timecards in the Payroll system, ensuring the correct hours are accounted for, overtime is managed, and paid-time off requests are promptly addressed.
• Ensures resolution of complaints, grievances, and disciplinary actions at the site-level.
• Optimizes employee engagement, retention, and turnover at the site-level.
• Ensures site-level teams are onboarded and trained effectively.
• Provides “on-call” coverage as needed within their program(s).

Growth

• Accomplishes metrics related to ADC, inquiries, and admissions.
• Drives site-level census growth in partnership with Marketing, Outreach, and Admissions.

Culture

• Ensures implementation of programs, across region, to promote the Company’s culture, vision, and Shining Commitments.
• Performs other duties, as assigned.

Specific Skills/Competencies:

• Excellent management and supervisory skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite or similar software.
• Ability to navigate Electronic Medical Record systems.
• When serving as the Administrator of the facility, this position is required to:
  o Complete Administrator certification and 20 clock hours of continuing education per year in areas relating to mental health and the care of the mentally ill, and/or administration.
  o Complete First Aid Training (First Aid Certificate)
  o Complete required health screening, TB clearance, Criminal Record Clearance

General Skills and Requirements:

• Able to communicate effectively in English, both verbally and in writing.
• Able to work for prolonged periods sitting at a desk and working on a computer.

Physical Requirements

• Ability to communicate with individuals over phone, electronic correspondence, and in-person.
• Ability to work for prolonged periods of time sitting at a desk and working on a computer.

Mental/Social Requirements

• Must demonstrate working effectively with and showing respect to all clients/patients and staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds.
• Must demonstrate ability to navigate crisis and solving problems independently, using best judgment and critical thinking skills.
• Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities within the organization.
• Must utilize professional communication when addressing issues with clients and/or staff.

Other Information

• Must pass extensive background check.
• Must meet criteria of auto use policy, including driving a vehicle and possessing valid Driver’s License

Qualifications:

• Master's degree in psychology-related field.
• Associate level BBS registration, in good standing, required. Full clinical licensure preferred.
• 5+ years of related experience, required, including: 
  • At least two (2) years of full-time work experience in a community program that serves clients who have a mental illness. Such experience must be in the direct 
    provision of services to clients, of which one (1) year must be in the position of supervising direct care staff.
    • At least one (1) year in a management or administration.

The pay range for this position is $88,001-$114,400 annually.