Albanian Speaking Support Specialist - Work In Sofia, Bulgaria
Albanian Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As a leader in talent acquisition, we pride ourselves on facilitating career-defining opportunities for professionals seeking high-impact roles within the dynamic Customer Support Services industry.
Job Overview
We are currently seeking a highly motivated professional for an Albanian Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking to excel in the Customer Support Services sector while enjoying a seamless international career move facilitated by our comprehensive relocation support.
Key Responsibilities
- Deliver exceptional customer service via phone, email, and live chat to our Albanian-speaking client base.
- Resolve complex inquiries and technical issues efficiently within the fast-paced Customer Support Services environment.
- Maintain high levels of customer satisfaction by providing accurate information and personalized solutions.
- Document all interactions meticulously within our CRM system to ensure high-quality service tracking.
- Collaborate with internal teams to escalate complex cases and improve overall support processes.
- Adhere to industry-standard KPIs to ensure service excellence a
