Croatian Speaking Customer Service Agent - Work In Sofia, Bulgaria
Croatian Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to advance their careers in dynamic, high-growth international environments.
Job Overview
We are currently seeking a motivated professional for a Croatian Speaking Customer Service Agent position in Bulgaria, providing high-quality support within the competitive customer support services industry. This is an exceptional opportunity to join a diverse, international team in the vibrant city of Sofia, where you will play a pivotal role in delivering excellence to our global partners.
Key Responsibilities
- Act as the primary point of contact for clients, delivering professional assistance within the customer support services sector.
- Efficiently resolve inquiries via phone, email, and live chat while maintaining the highest standards of quality.
- Ensure customer satisfaction by providing accurate and timely information in your native Croatian language.
- Document all interactions and data within the company CRM system with precision and attention to detail.
- Collaborate with internal departments to troubleshoot complex issues and improve service work
