Croatian Speaking Customer Support Specialist - Work In Sofia, Bulgaria
Croatian Speaking Customer Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with the world’s most influential brands. We specialize in sourcing multilingual professionals for elite roles, ensuring that every placement we make empowers careers and drives excellence within the global customer support services industry.
Job Overview
We are currently looking for a motivated professional to join our team as a Croatian Speaking Customer Support Specialist in Bulgaria. This unique Croatian Speaking Customer Support Specialist position in Bulgaria offers the perfect opportunity to kickstart your international career while benefiting from a fully comprehensive relocation support package.
Key Responsibilities
- Deliver exceptional omnichannel support to Croatian-speaking customers, setting the benchmark for the customer support services industry.
- Resolve complex inquiries through phone, email, and live chat, ensuring high levels of customer satisfaction.
- Maintain comprehensive knowledge of company products and services to provide accurate and efficient troubleshooting.
- Document all customer interactions accurately within our CRM system to ensure seamless service continuity.
- Collaborate with cross-functional teams to identify and escalate recurring issues, contributing to process improvements.
