Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Danish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Support Specialist position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment where you will represent world-class brands, making this one of the most sought-after Danish-speaking jobs in the region.

Key Responsibilities

• Deliver high-quality assistance to Danish-speaking clients through phone, email, and chat channels.
• Resolve complex inquiries, ensuring customer satisfaction and maintaining brand loyalty within the Customer Support Services industry.
• Maintain accurate customer records and documentation in our internal CRM systems.
• Collaborate with cross-functional teams to resolve service escalations effectively and professionally.
• Stay updated on product knowledge and service policies to provide accurate, real-time information.
• Achieve individual and team-based KPIs focused on quality and resolution efficiency.
• Contribute to a positive, professional office environment at our Sofia lo