Dutch Speaking Solutions Consultant - Work In Sofia, Bulgaria
Dutch Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in our curated approach to career placement, ensuring that every candidate finds a role that elevates their professional trajectory while providing our clients with industry-leading expertise.
Job Overview
We are currently seeking a motivated professional for a Dutch Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital of Sofia. This is a unique opportunity to join a high-impact customer support services team where you will leverage your language skills to resolve complex inquiries and provide premium assistance to Dutch-speaking clients globally.
Key Responsibilities
- Provide high-quality technical and functional support to Dutch-speaking customers via phone, email, and live chat.
- Identify customer needs and deliver innovative solutions within the customer support services framework.
- Maintain accurate records of customer interactions and service documentation in our internal systems.
- Collaborate with international teams to optimize communication strategies and improve overall customer satisfaction metrics.
- Navigate multiple digital tools to troubleshoot inquiries and escalate complex iss
