Estonian Speaking Solutions Consultant - Work In Sofia, Bulgaria
Estonian Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As an expert in recruitment for the Customer Support Services sector, we take pride in delivering elite career opportunities that foster professional growth and international mobility.
Job Overview
We are currently seeking a motivated professional for an Estonian Speaking Solutions Consultant position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career within the vibrant Customer Support Services industry while enjoying a world-class relocation experience.
Key Responsibilities
- Act as the primary point of contact for Estonian-speaking clients, ensuring exceptional resolution quality within the Customer Support Services framework.
- Provide high-level consultancy and troubleshooting to resolve complex inquiries efficiently.
- Maintain accurate records of customer interactions to ensure continuous improvement of service standards.
- Collaborate with cross-functional teams to identify and resolve systemic issues impacting the end-user experience.
- Strive to achieve and exceed key performance indicators (KPIs) set by the company.
- Represent the brand with professionalism and cultural sensitivity in every interaction.
- Cont
