Finnish Speaking Customer Service Agent - Work In Sofia, Bulgaria
Finnish Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities across the Customer Support Services industry. We pride ourselves on delivering bespoke staffing solutions and professional guidance, ensuring our candidates thrive in their new careers while navigating the global job market with ease.
Job Overview
We are currently sourcing exceptional talent for a Finnish Speaking Customer Service Agent position in Bulgaria, located in the heart of Sofia. This is an outstanding opportunity to join a growing international team within the vibrant Customer Support Services sector, offering a perfect blend of professional growth and an exciting new life abroad.
Key Responsibilities
- Deliver premium customer assistance via phone, email, and chat to Finnish-speaking clientele.
- Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services environment.
- Maintain detailed records of customer interactions to ensure accurate data management and service optimization.
- Collaborate with international team members to share insights and improve overall support workflows.
- Participate in ongoing training to master product knowledge and service excellence protocols.
- Achieve individual and team-based KPIs to maximize perf
