French Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria
French Speaking Back Office Gaming Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment firm specializing in connecting top-tier talent with high-growth industries across the continent. We are proud to be a market leader in sourcing candidates for prestigious, high-impact roles, including exclusive French-speaking jobs in the vibrant business landscape of Sofia.
Job Overview
We are currently looking for a motivated professional to fill the French Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is a unique gateway for gaming enthusiasts to join a world-class Gaming & Esports company, offering a dynamic environment where your language skills and passion for digital entertainment are highly valued.
Key Responsibilities
- Manage and resolve complex account queries for premium gaming clients via email and internal ticketing systems.
- Ensure high-quality support for the French-speaking community within the Gaming & Esports ecosystem.
- Investigate and resolve payment discrepancies and transaction issues with precision.
- Monitor and maintain account security, ensuring all processes align with gaming industry compliance standards.
- Collaborate with cross-functional teams to escalate and resolve technical bugs reported by users.
- Contribute to the continuous improvement of the back-office support workflow through p
