French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

French Speaking Fitbit Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on matching top-tier candidates with life-changing professional opportunities.

Job Overview

We are currently sourcing exceptional talent for a French Speaking Fitbit Customer Support Specialist position in Bulgaria. This is a unique opportunity to join the thriving Fitness & Wellness industry, where your passion for health technology will directly impact users across the French-speaking market.

Key Responsibilities

• Provide high-quality technical support to customers regarding Fitbit wearable devices and integrated wellness software.
• Champion the Fitness & Wellness industry by assisting users in optimizing their fitness tracking and health monitoring experience.
• Resolve troubleshooting queries via phone, email, and live chat with precision and a customer-centric approach.
• Educate users on the latest fitness features, goal setting, and data synchronization to ensure brand loyalty.
• Maintain accurate logs of customer interactions while adhering to quality and data privacy standards.
• Collaborate with cross-functional teams to resolve complex hardware or software challenges within the fitness eco