French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

French Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with industry-leading corporations across Europe. We specialize in sourcing top-tier professionals for the most prestigious jobs in Bulgaria, ensuring both our clients and candidates achieve unparalleled success.

Job Overview

We are currently seeking a motivated individual for our French Speaking iRobot Support Specialist position in Bulgaria. This role is an exceptional opportunity to join the thriving consumer electronics sector, providing high-level technical assistance and service excellence to customers across French-speaking markets.

Key Responsibilities

• Deliver expert technical support for iRobot consumer electronics products to French-speaking customers via phone, email, and chat.
• Troubleshoot complex issues related to autonomous cleaning devices and smart home connectivity.
• Maintain high levels of customer satisfaction by providing clear, professional, and efficient resolutions.
• Stay updated on the latest consumer electronics technology, specifically within the robotics and home automation space.
• Document customer interactions and technical cases accurately within the CRM system.
• Collaborate with cross-functional teams to escalate persistent technical challenges effectively.
• Represent the iRobo