German Speaking Player Support Specialist - Work In Sofia, Bulgaria

German Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As we continue to expand our reach in the Gaming & Esports sector, we are committed to finding the brightest minds for elite German-speaking jobs across Europe.

Job Overview

We are currently searching for a dedicated professional for a German Speaking Player Support Specialist position in Bulgaria. This role is perfect for a gaming enthusiast who wants to combine their passion for Esports with a professional career in one of the most exciting hubs for jobs in Bulgaria.

Key Responsibilities

• Provide world-class technical and account support to the German-speaking Gaming & Esports community.
• Resolve complex player inquiries regarding game mechanics, billing, and account security with efficiency and empathy.
• Act as a brand ambassador for our high-profile gaming clients, maintaining professional communication standards.
• Monitor and troubleshoot in-game issues, escalating critical bugs to the technical development teams.
• Engage with the community via tickets, live chat, and social channels to ensure an optimal user experience.
• Maintain comprehensive knowledge of the latest patches, gaming events, and Esports tournament schedules.
• Contribute to inte