German Speaking Travel Support Advisor - Work In Sofia, Bulgaria

German Speaking Travel Support Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities through our extensive network of elite partnerships in the BPO and travel sectors.

Job Overview

We are currently seeking a motivated professional for a German Speaking Travel Support Advisor position in Bulgaria. This role is perfect for a customer-centric individual eager to start a career in the travel industry while enjoying a fully supported international relocation experience.

Key Responsibilities

• Provide world-class support to German-speaking travelers regarding bookings, itineraries, and travel documentation.
• Manage modifications, cancellations, and complex travel queries with precision and professionalism.
• Ensure high levels of customer satisfaction throughout the entire travel lifecycle.
• Navigate global distribution systems (GDS) to offer expert advice and efficient solutions.
• Collaborate with international teams to troubleshoot flight or accommodation issues in real-time.
• Maintain detailed case documentation within our internal CRM to ensure service excellence.
• Stay updated on international travel regulations and company policies to provide accurate guidance.

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