Greek Speaking Customer Service Agent - Work In Sofia, Bulgaria
Greek Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth organizations within the Customer Support Services industry. We pride ourselves on delivering bespoke career solutions that empower professionals to excel in global markets, making us the preferred partner for exclusive jobs in Bulgaria.
Job Overview
We are currently seeking a dynamic individual for a Greek Speaking Customer Service Agent position in Bulgaria, providing high-quality support to international clients. This role is perfect for a communication enthusiast looking to build a career within the competitive landscape of Customer Support Services while enjoying the benefits of a fully supported relocation.
Key Responsibilities
- Act as the primary point of contact for Greek-speaking clients, ensuring excellence in all Customer Support Services interactions.
- Resolve customer inquiries via phone, email, and live chat with a focus on first-call resolution and customer satisfaction.
- Maintain detailed records of customer interactions within our CRM to ensure high standards of data accuracy.
- Contribute to the team’s success by meeting performance metrics and quality benchmarks specific to the Customer Support Services sector.
- Identify opportunities to improve service processes and provide proactive feedba
