Irish Speaking Customer Service Agent - Work In Sofia, Bulgaria
Irish Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations. We specialize in sourcing multilingual professionals for high-impact roles, ensuring that excellence remains the standard across every industry we serve.
Job Overview
We are currently seeking a talented individual for an Irish Speaking Customer Service Agent position in Bulgaria. This role offers the unique opportunity to provide exceptional support services to an international client base, while enjoying a dynamic lifestyle in one of Europe’s most vibrant capitals. If you are looking for rewarding Irish-speaking jobs that combine professional growth with a seamless relocation, we invite you to join our growing team.
Key Responsibilities
- Deliver professional and empathetic customer support via phone, email, and chat.
- Resolve complex inquiries, ensuring high levels of client satisfaction within the Customer Support Services industry.
- Maintain accurate records of customer interactions in our internal CRM systems.
- Collaborate with international teams to troubleshoot issues and provide effective solutions.
- Contribute to the continuous improvement of service protocols to enhance the overall customer experience.
- Stay updated on product knowledge and service policies to provide accurat
