Irish Speaking Solutions Consultant - Work In Sofia, Bulgaria
Irish Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations in the BPO and customer support services sectors. We pride ourselves on delivering bespoke staffing solutions, ensuring that our candidates secure the most rewarding career opportunities across the European continent.
Job Overview
We are currently seeking a motivated professional for an Irish Speaking Solutions Consultant position in Bulgaria. This role is perfect for those looking to advance their career in customer support services while living in a vibrant, international hub. Join our elite team and elevate your professional profile with one of the most exciting Irish-speaking jobs available today.
Key Responsibilities
- Provide high-quality, real-time support to customers via phone, email, and chat in the Irish language.
- Act as a brand ambassador within the customer support services sector by resolving complex inquiries with professionalism.
- Maintain accurate customer records in the CRM database to ensure seamless service delivery.
- Collaborate with cross-functional teams to identify and escalate technical issues efficiently.
- Consistently meet individual and team KPIs related to response times and customer satisfaction scores.
- Participate in ongoing training to stay updated on product
