Italian Speaking Customer Service Agent For JTI - Work Remote In Greece
Italian Speaking Customer Service Agent For JTI
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations across Europe. We specialize in sourcing professionals for high-impact roles, ensuring that both our partners and candidates achieve excellence in their professional journeys.
Job Overview
We are currently seeking a motivated professional for the Italian Speaking Customer Service Agent For JTI position in Greece. This role offers an incredible opportunity to advance your career within the fast-paced consumer electronics industry while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece.
Key Responsibilities
- Provide high-quality technical and product support to Italian-speaking customers regarding innovative consumer electronics.
- Manage incoming inquiries via phone, email, and chat with a focus on first-call resolution and customer satisfaction.
- Troubleshoot technical issues and guide users through product setups, ensuring a premium brand experience for JTI clients.
- Maintain comprehensive knowledge of the latest consumer electronics trends to provide informed and accurate guidance.
- Document all interactions accurately within the CRM to track performance and improve service quality.
- Collaborate with internal teams to escalate complex technical concerns and
