Italian Speaking Player Support Agent Gaming Account - Work In Sofia, Bulgaria
Italian Speaking Player Support Specialist for Gaming Account
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-leading organizations in the BPO and technology sectors. We pride ourselves on delivering bespoke career solutions, consistently setting the gold standard for candidates seeking high-impact, international job opportunities.
Job Overview
Are you a gaming enthusiast looking to turn your passion into a career? We are currently seeking a motivated Italian Speaking Player Support Specialist for a Gaming Account position in Bulgaria, offering you the unique chance to join one of the most dynamic firms in the Gaming & Esports industry while enjoying a fully supported transition to a vibrant new home.
Key Responsibilities
- Provide high-quality support to gaming community members via live chat, email, and tickets.
- Troubleshoot technical issues related to account access, payment methods, and in-game performance.
- Act as a brand ambassador for our high-profile clients within the global Gaming & Esports ecosystem.
- Maintain deep knowledge of game mechanics, updates, and community trends to assist players effectively.
- Gather player feedback to help improve the overall gaming experience for the Italian-speaking market.
- Ensure all service level agreements (SLAs) are met while maintaining a
