Italian Speaking Solutions Consultant - Work In Sofia, Bulgaria
Italian Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. We pride ourselves on our bespoke approach to global staffing, ensuring that every candidate finds a professional home that matches their ambition and skillset.
Job Overview
We are currently seeking a motivated professional for an Italian Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to advance your career within the dynamic Customer Support Services industry, offering an ideal balance of professional development and a high quality of life in one of Europe's fastest-growing hubs for international business.
Key Responsibilities
- Deliver exceptional omnichannel support to Italian-speaking clients within the Customer Support Services sector.
- Analyze complex user inquiries and provide effective solutions to ensure high levels of customer satisfaction.
- Maintain accurate documentation of interactions in the company CRM to streamline future support resolutions.
- Act as a brand ambassador, representing our client’s values while solving technical or service-related challenges.
- Collaborate with international teams to optimize support processes and improve service quality standards.
- Achieve individual and team-ba
