Norwegian Speaking IT Customer Service Experts - Work In Athens, Greece
Norwegian Speaking IT Customer Service Experts
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading global organizations. We pride ourselves on facilitating career-defining moves, ensuring our candidates secure the most prestigious opportunities available in the international market.
Job Overview
We are currently sourcing exceptional candidates for the Norwegian Speaking IT Customer Service Experts position in Greece, set within a cutting-edge Information Technology environment. This is a unique opportunity to join our elite team and elevate your professional profile while enjoying the vibrant lifestyle that accompanies premier jobs in Greece.
Key Responsibilities
- Provide high-level technical support and troubleshooting for software and hardware inquiries in Norwegian.
- Manage customer interactions via phone, chat, and email, ensuring optimal resolution within the IT sector.
- Diagnose complex technical issues and provide precise, user-friendly solutions to end-users.
- Maintain detailed documentation of IT cases within the internal CRM system to ensure knowledge sharing.
- Collaborate with cross-functional IT teams to escalate and resolve high-priority technical incidents.
- Stay updated on the latest IT trends and product features to deliver accurate, modern support.
- Ensure high l
