Polish Speaking CX Specialist - Work In Sofia, Bulgaria
Polish Speaking CX Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in our curated approach to career placement, ensuring that every professional finds their perfect fit within the most dynamic multinational environments.
Job Overview
We are currently seeking a talented professional for a Polish Speaking CX Specialist position in Bulgaria, based on-site in the vibrant city of Sofia. This is an exceptional opportunity to advance your career within the customer support services industry while enjoying a fully supported international relocation experience.
Key Responsibilities
- Deliver premium-level support to customers via phone, email, and live chat within the fast-paced customer support services sector.
- Represent our clients with excellence, ensuring that the Polish-speaking user base receives timely and accurate resolutions.
- Maintain a deep understanding of product updates and company policies to provide expert guidance to users.
- Document all interactions meticulously within the CRM system to ensure high-quality service tracking and data integrity.
- Collaborate with cross-functional teams to escalate complex customer issues and contribute to overall service excellence.
- Strive to m
