Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria
Polish Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm renowned for connecting top talent with leading global organizations. We specialize in providing bespoke recruitment and BPO solutions across Europe, focusing on delivering exceptional service and unparalleled expertise to our clients and candidates.
Job Overview
Are you a fluent Polish speaker with a passion for customer support and problem-solving? Mercier Consultancy Group is seeking a dynamic Polish Speaking Solutions Consultant to join a thriving Customer Support Services team in Sofia, Bulgaria. This is an excellent opportunity for individuals looking to advance their careers in the heart of Europe, offering a supportive environment and excellent growth prospects.
Key Responsibilities
- Provide exceptional customer support and technical assistance to Polish-speaking clients via phone, email, and chat.
- Troubleshoot and resolve complex customer issues within the Customer Support Services sector.
- Identify trends and escalate recurring problems to relevant departments for long-term solutions.
- Document all customer interactions and resolutions accurately in the CRM system.
- Contribute to the continuous improvement of customer service processes and protocols.
- Collaborate with team members and supervisors to achieve departmental goals and performance targets.
