Portuguese Speaking iRobot Support Specialist - Work In Sofia, Bulgaria
Portuguese Speaking iRobot Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and global industry leaders. As a specialist in recruitment for high-growth sectors, we pride ourselves on delivering bespoke career opportunities that define success for our candidates and excellence for our clients.
Job Overview
We are currently seeking a dynamic individual to join a prestigious team for a Portuguese Speaking iRobot Support Specialist position in Bulgaria. This role is a unique opportunity to thrive in the innovative consumer electronics sector, providing top-tier technical assistance to clients while enjoying one of the most exciting international career experiences among the available jobs in Bulgaria.
Key Responsibilities
- Provide expert technical support and troubleshooting for innovative consumer electronics products, specifically within the iRobot ecosystem.
- Manage incoming customer inquiries via phone, email, and live chat, ensuring the highest level of satisfaction for Portuguese-speaking users.
- Diagnose hardware and software issues with precision, guiding users through effective solutions in the consumer electronics space.
- Document customer interactions accurately within our CRM systems to maintain high quality-assurance standards.
- Collaborate with international support tea
