Portuguese Speaking Solutions Consultant - Work In Sofia, Bulgaria
Portuguese Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career opportunities that empower professionals to excel in global markets while fostering personal and professional growth.
Job Overview
We are currently sourcing exceptional talent for a Portuguese Speaking Solutions Consultant position in Bulgaria. This role is perfect for those seeking professional advancement within the vibrant customer support services industry, offering a seamless transition to a European tech hub with a full relocation support package.
Key Responsibilities
- Act as the primary point of contact for Portuguese-speaking clients within the customer support services sector.
- Provide expert, tailored solutions to complex inquiries, ensuring high levels of customer satisfaction and retention.
- Maintain detailed records of customer interactions to contribute to the ongoing improvement of support service workflows.
- Navigate multiple digital platforms simultaneously to deliver efficient and accurate problem-solving results.
- Collaborate with international teams to meet performance targets and quality benchmarks.
- Stay updated on product or service changes to deliver p
