Romanian Speaking Support Specialist - Work In Sofia, Bulgaria
Romanian Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm and a trusted leader in European talent acquisition and Business Process Outsourcing (BPO) solutions. We specialize in connecting elite professionals with prestigious global organizations, consistently setting the gold standard for recruitment excellence in the customer support services sector.
Job Overview
We are currently seeking a talented individual for the Romanian Speaking Support Specialist position in Bulgaria, designed for those eager to build a career in a high-growth environment. This is an exceptional opportunity to join one of the top jobs in Bulgaria, where you will provide expert assistance to international clients within the dynamic customer support services industry.
Key Responsibilities
- Deliver premium-level assistance to customers via phone, email, and live chat.
- Resolve complex inquiries, ensuring high levels of customer satisfaction within the customer support services framework.
- Maintain comprehensive records of customer interactions within our internal database.
- Collaborate with internal departments to troubleshoot and escalate technical issues effectively.
- Participate in team briefings to stay updated on product developments and company procedures.
- Contribute to the continuous improvement of service standards by providing valuable custo
