Russian Speaking Player Support Agent for Gaming - Work In Sofia, Bulgaria
Russian Speaking Player Support Specialist for Gaming Account
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite talent with industry-leading organizations across Europe. We specialize in high-impact recruitment and BPO solutions, ensuring our partners achieve operational excellence while offering candidates unparalleled career growth opportunities.
Job Overview
We are currently searching for a passionate professional to join a top-tier client for a Russian Speaking Player Support Specialist for Gaming Account position in Bulgaria. This role is a perfect match for individuals seeking to elevate their career in the dynamic Gaming & Esports industry while enjoying a fully supported relocation experience.
Key Responsibilities
- Provide high-quality technical and gameplay assistance to users in the Gaming & Esports sector.
- Manage player inquiries via live chat, email, and ticketing systems with a focus on high resolution rates.
- Maintain deep knowledge of game mechanics, platform updates, and account security protocols to assist players effectively.
- Escalate critical gameplay issues and server-side bugs to the relevant development teams.
- Ensure all interactions reflect the premium brand identity of the gaming titles represented.
- Monitor community sentiment and report recurring player feedback to stakeholders within
